Data Deletion Policy & Request

 We offer an easy in-app method and an external request method to ensure you can always manage your privacy. 

 This is the fastest method, as it automatically triggers a removal process associated with your user ID.

1. Open the PocketAce app.
2. Navigate to the Settings tab.
3. Scroll down to the bottom section
4. Tap "Delete Account" and confirm your action.
5. Make sure it deletes, you may need to log in again before you can delete it if it has been a while since you last logged in.

If you are unable to access the app (e.g., you have uninstalled it), you may submit a direct request via your email registered with PocketAce:

1. Send an email to our support team at willmeans@pocketaceapps.com.The email subject line MUST be: Data Deletion Request: [Your Registered Email].
2. In the email body, state your registered PocketAce email address and confirm, "I wish to permanently and irrevocably delete all personal data associated with this account."

 Upon receiving a verified deletion request via Method A or B, we will permanently delete the following data from our active production database. 

 Deleted (Email Address, User ID)

Deleted within 30 days of verified request. 

 Deleted (Syllabus Files, Parsed Assignments, Chatbot History)

Deleted within 30 days of verified request. 

 Retained

Anonymous data (e.g., crash logs, network performance data) that cannot be linked back to the individual user will be retained for up to 90 days for regulatory and security purposes.